Partnership with Optus
Wednesday, September 18, 2002

Australia’s second largest telecommunications company, SingTel Optus, and Contact Business Communications have joined forces to deliver Contact(r) Sales Force Automation as a pay by the month service to the SME market in Australia.

The Optus Online Office division has created a new method of delivering business application software via an anywhere, anytime browser interface. The Online Office service promises to be the way of the future for small to medium businesses who no longer need to set up their own expensive infrastructure to run their I.T. and business applications, because it can now all be delivered via the Internet.

Optus chose Contact for their sales force automation application offer because of its functionality, easy-to-use interface, simple to integrate architecture, affordable pricing and the fact that it was developed right here in Australia.

UK Reseller Appointed
Tuesday, July 08, 2003

Contact Business Communications is proud to announce the establishment of a UK channel for Contact? via partner company Contact Online. The company will initially service two or three vertical markets in which it already has a foothold and will also be responsible for parts of Europe.

Making the Modules
Wednesday, November 28, 2001

One of the major lessons learnt from some of the earliest CRM implementations was for vendors and integrators not to bite off more than the company could chew. Extensive company wide roll outs have virtually disappeared from the CRM landscape, as company’s opt for a more gradual, module-based implementation... for full article go here. Contact’s Managing Director is quoted later on in the article.

What Customer-Centric Really Means: Seven Key Insights
Wednesday, November 28, 2001

Lots of research and past experiences point to it, everyone is talking about it, particularly in reference to CRM... the future of the successful organisation lies in its ability to become truly customer-centric. So what is customer-centric really? What does it mean? What are the results of being truly customer-centric? The following is a précis of a longer Harvard Review article which really hit the spot for relevance this month.

Even Salesforce has been won over by CONTACT!
Friday, October 11, 2002

Salesforce - Australia’s leading sales and customer-service outsourcing group has selected Contact as the sales force automation package they will use for their own business development work.

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