1. Can I import my data from other software applications?
Yes. Contact is designed to make importing data simple and easy.

2. How do I pay?
You have 3 choices, you can be invoiced quarterly, half yearly or yearly it's up to you!

3. Does our IT department need to manage Contact?
Absolutely not. That's what we do. We will manage both the application and the servers. You automatically get sent any upgrades as they become available. That's one of the many advantages of dealing with an ASP (Application Service Provider).

4. Where are the servers?
The servers are located in Sydney in a secure data centre with 24/7 monitoring.

5. When can I access Contact?
With Contact you have access 24 hours a day, 7 days a week via the Internet.

6. Can I access Contact from other countries?
Certainly. Just as you would access the Internet from any Internet connected computer, so you can access your Contact application.

7. How many licenses can I buy?
There is no limit to the amount of licenses you may purchase on behalf of your organisation.

8. What happens if I forget my Login ID or password?
Simply contact Customer Support, advise your customer name (and customer number if you have it) and you will be contacted within two hours with your log-in details .

9. How can I contact Customer Support?
Either by phone or email. Or just click "Help" on any page within the Contact website or application.

10. Do I need special equipment?
Just a PC, an Internet connection and a sales team committed to get the best out of the system. We provide everything else.

11. My company has offices in different states and countries. How will Contact manage the time differences?
The administrator of the application will select time zones for each office. This means if a task has been allocated by the New York office for an employee at the Sydney office, Contact automatically determines the correct time of that office on the other side of the world.

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